Replicon Hiring 2021 | Trainee Product Support | Bangalore

Published on: January 13, 2021

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Replicon Hiring 2021: Replicon schedule to hire Trainee Product Support for 2021. The location of the job is Bangalore. The detailed eligibility criteria and application process are given below.

About: Replicon is a cloud-based Time Intelligence Company with Time Tracking and Expense Management Software Suite. It aims to automate Client Billing, Project Time Costing, Employee Time Tracking,Timesheets, Resource Scheduling and Expense Tracking through different modular products.

Replicon Hiring 2021:

Company Name:- Replicon

Job Positions:- Trainee Product Support & Trainee Solution Consultant

Work Location :- Bangalore, Outstation Candidates must be willing to relocate to Bangalore during joining.

Salary Package:-

For Trainee Product Support: INR 21,500/ Month – for the first 6 months of internship
INR 3.3 Lac / Annum after 6 Months

For Trainee Solution Consultant: INR 21,500/ Month – for the first 6 months of internship
INR 4 Lac / Annum after 6 Months

Test Date:- Jan 08 2021 – Jan 15 2021

Shift:- Night shift

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Eligibility Criteria:-

Education:– BCA / MCA/ Eng. Grad 2020 batch (CS / IT / ECE / EEE) 60 % and above throughout (X, XII, Grad)

Job Position :- Trainee Product Support

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Requirements:

Bachelor’s degree in Science/Engineering
Knowledge of programming languages will be a plus
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Excellent interpersonal skills
Inclination towards technology
Intermediate with MS Office

Job Description & Position Overview:–

Replicon is searching for selfmotivated, highly engaging individuals to join our Product Support Team in our Bangalore office as an “Intern – Product Support”
The Intern – Product Support in Replicon is not only a Support Professional, but also a researcher, a tester, and a consultant to both customers and the Product Management Team.
In this role you will be working with customers from all over the world resolving Level 1 customer issues, escalating critical issues to Tier 2 teams, and reaching solutions that are mutually beneficial to Replicon and its customers.
If you are right out of college or trying to take your first step to kick-start your career and to be sure you are in a supportive and nurturing environment, then take this opportunity to come to meet us for an interview.

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Key responsibilities will include providing pleasant and professional customer service and technical support to current and potential customers
Replicon’s Product Suite and related environment via Telephone, Email and Chat.
Applying technology in multiple ways to configure the product and helping the customer’s resolve all queries related to Replicon products. Solid understanding of product’s advantages and limits and suggesting ways of improving the product via internal escalations.

CTC:-

INR 21,500/ Month – for first 6 Months of internship
INR 3.3 Lac / Annum after 6 Months

Responsibilities:–

Ensure customer issues and queries are handled professionally and efficiently within the agreed SLA
Works well with customers to maintain high level of customer satisfaction and develop strong relationships by being a consultant and providing right resolutions.
Learn and stay current with product knowledge of Replicon’s software and its range of product solutions.