Standard Chartered Off Campus Drive: Off Campus Drive 2022 schedule to hire for Technical Support Engineer for the Qualys Hiring 2022. The job is for freshers and the job location is Pune. The details for the Qualys selection process, Qualys application procedure and salary details of Qualys Freshers Recruitment 2022 are mentioned below.
Standard Chartered plc is a British multinational banking and financial services company headquartered in London, England. It operates a network of more than 1,200 branches and outlets across more than 70 countries and employs around 87,000 people.
Standard Chartered Off Campus Drive:
Company Name:- Standard Chartered
Job Position:- Specialist, CRU – (2200009556)
Job Location:- Chennai, India
Salary Package:- As per Company Standards
Job Schedule:- Full-Time
Employee Status:- Permanent
Required Qualification & Skills:-
- Graduate.
- Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role).
- Excellent communication skills in written and verbal English.
- Basic computer skills.
- Strong service / Sales / Collection orientation (as per the job role).
- Strong knowledge of bank’s products & services and willingness to learn new products.
- Manage conflicts and solve problems.
- Patient, Non-Confrontational, Resilient.
- Positive, polite, cheerful, and courteous.
- Flexible to stretch and work across different calendar days and time zones in a week/month.
- Age limit (please specify) if applicable.
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Key Roles & Responsibilities:-
To handle customer calls/issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs/problem resolution keeping the focus on SCB Policies.
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable).
- Sign up customers for value-added services and digital education (if applicable).
- Tag the call type accurately as appropriate.
- Give accurate information to customers on their queries/concerns.
- Have high awareness levels on KYC and Anti-money laundering Policy.
- Multi-skilled to handle both inbound and outbound calls (if applicable).
- Initiate and strive towards achieving set targets and service standards.
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Should be able to identify potential disputes/escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable).
- Ensure proper follow up / tracking of cases and closure within the turnaround time (if applicable).
- Customer Data Confidentiality to be strictly adhered to.
- Adherence to compliance with all applicable rules / regulations and group policies.
- Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement.
- Follow up on delinquent accounts to negotiate for timely payments (if applicable).
Regulatory & Business Conduct:-
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- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
How to Apply for Standard Chartered Recruitment 2022?
Desirous candidates may apply through online mode.
Apply Link: Click Here
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