Infosys Off Campus Drive : Infosys Off Campus Drive 2022 schedule to hire for Process Executive for the Infosys Hiring 2022. The job is for freshers and the job location is Hyderabad. The details for the Infosys selection process, Infosys application procedure and salary details of Infosys Freshers Recruitment 2022 are mentioned below.
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.
Infosys Off Campus Drive :
Company Name:- Infosys BPM Limited
Job Position:- Process Executive
Job Location:- Bangalore, India
Salary Package:- As per Company Standards
Service Line:- BPO Service Line
Job ID/Reference Code:- PROGEN-External-130332
Educational Requirements:- Graduate degree
Work Experience:- 0 Years
Preferred Skills:- Domain(IBPO)->Human Resource Outsourcing->Talent Development-Learning
Roles & Responsibilities:-
1. SLA Compliance:
Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process
2. Process Compliance:
Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account
3. Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
4. Process Reengineering: Delivers on the new process / approach to meet client / internal goals
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5. Knowledge Management: The Process Executive shares experiences in order to facilitate capture of tacit knowledge
6. Service Desk:
Attends to service desk calls on process related issues in order to provide support/assistance to customers and log incidents for tracking and escalate to Level 2 & 3 support as appropriate. Ability to work in 24 X 7 shift and adaptation to client holiday calendar including continuous night shifts.
7. Production Support and Operations (Incident Management):
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Monitor applications, batch jobs, servers, network devices, Databases, operating systems using monitoring tools in order to provide first level monitoring services to customer environments; Raise tickets if necessary, acknowledge (Respond) and Resolve minor tickets/ service requests in order to ensure adequate support per the SLA; Communicate and provide regular updates to stakeholders, escalate alerts/ tickets/ related issues to the next level if required in order to get faster/ further assistance for resolving the issue
8. Maintenance:
Provide support services during scheduled releases in order to minimize downtime through close monitoring to the activities 9. Root Cause Analysis: Provide data for analysis of Level 1 issues logged and classify based on similar categories in order to reduce inflow of repetitive issues
How to Apply for Infosys Recruitment 2022?
Desirable candidates may apply to Infosys Hiring through online mode ASAP.
Apply Link: Click Here
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